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Knowledgebase

Careers at Veltra Digital

Join a passionate and innovative team building the future of digital infrastructure.
Explore opportunities to grow, create, and make an impact.


Technical Support Representative

Support Operations Remote TBD (DOE)

Veltra Digital is looking for a Technical Support Representative to provide expert assistance to customers on server hosting, mod installations, performance optimization, and general inquiries. The right candidate is empathetic, detail-focused, and experienced in multiplayer server technologies like Minecraft, Satisfactory, and more.

Key Responsibilities

  • Deliver responsive and friendly support via our ticketing platform.
  • Diagnose and resolve issues related to game servers, panel access, mods/plugins, and latency.
  • Assist users with server configuration and performance tuning.
  • Create and update helpful documentation and knowledgebase articles.
  • Escalate technical concerns to engineering or systems teams when needed.
  • Join internal meetings and contribute feedback for QA and product improvements.

Qualifications

  • Experience with server management panels (e.g., Pterodactyl, Multicraft, TCAdmin).
  • Knowledge of popular multiplayer titles (Minecraft, Factorio, etc.).
  • Excellent written communication and customer service skills.
  • Ability to self-manage in a remote-first environment.
  • Bonus: Familiarity with scripting or Linux command line.
Apply Now

Infrastructure Administrator

Systems Engineering Remote & On-site TBD (DOE)

We're seeking an Infrastructure Administrator to manage and optimize Veltra Digital’s server and network infrastructure. You’ll ensure high availability, security, and scalability of our game hosting services.

Key Responsibilities

  • Deploy, monitor, and maintain game server nodes and databases.
  • Implement network security and DDoS mitigation strategies.
  • Automate routine tasks using scripts and infrastructure-as-code tools.
  • Manage backups, failover systems, and disaster recovery plans.
  • Work closely with development and support teams to meet uptime goals.

Qualifications

  • Proficiency with Linux server administration and virtualization platforms.
  • Experience with Docker, firewalls, and CI/CD pipelines.
  • Understanding of server performance monitoring tools.
  • Ability to handle incidents calmly and efficiently.
  • Bonus: Familiarity with Kubernetes or Terraform.
Apply Now

Staff Team Manager

Community Operations Remote TBD (DOE)

Veltra Digital is looking for a highly organized and people-focused Staff Team Manager to lead and support our moderation, support, and community teams. You will play a key role in recruitment, training, and ensuring high team morale and effectiveness.

Key Responsibilities

  • Oversee and mentor staff across support, moderation, and operations teams.
  • Facilitate onboarding, performance reviews, and conflict resolution.
  • Coordinate schedules, task assignments, and internal communications.
  • Help maintain a positive, professional, and inclusive staff environment.
  • Report regularly to leadership with insights and improvement plans.

Qualifications

  • Proven experience in team leadership or community management.
  • Excellent organizational, communication, and interpersonal skills.
  • Understanding of Discord and online communities.
  • Strong judgment and conflict resolution abilities.
  • Bonus: HR or training experience.
Apply Now

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