Welcome to Veltra Digital, a service operated by Veltra Digital Solutions, LLC ("Veltra Digital"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

To deliver and improve our services, we collect various categories of information, including:

• Personal Information: Such as your name, email address, phone number, billing and payment details, and any data you provide during account creation or service orders.
• Usage Data: Technical details about your interaction with our services, including IP address, device and browser type, operating system, pages accessed, and time spent on our platform.
• Cookies and Tracking Technologies: Small data files and similar tools used to analyze website traffic and enhance user experience. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

Veltra Digital uses your data for purposes including:

• Service Delivery: Managing your account, processing payments, providing services, and offering customer support.
• Communication: Sending essential service updates, security notifications, and, with consent, promotional messages.
• Service Improvement: Analyzing usage to enhance our website, services, and overall customer experience.
• Security: Detecting and preventing fraud, unauthorized access, and other security threats.

4. Sharing Your Information

We do not sell your personal data. However, your information may be shared in these cases:

• Service Providers: With trusted third parties that assist with business operations such as payment processors, hosting providers, and communication services. These parties are contractually obligated to protect your data.
• Legal Requirements: When required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of mergers, acquisitions, or asset sales, your data may be transferred as part of the transaction, with notice provided to you.

5. Data Security and Retention

We maintain appropriate safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We retain your data only as long as necessary to fulfill the purposes described, comply with legal obligations, resolve disputes, and enforce agreements.

6. Customer Support

Veltra Digital offers customer support via multiple channels including email and Discord. We aim to respond to requests within 24 hours, prioritizing critical issues impacting service availability.

7. Your Rights

You have rights concerning your personal data, including:

• Access: Request copies of your personal information held by us.
• Correction: Request updates or corrections to inaccurate or incomplete data.
• Deletion: Request removal of your data, subject to legal and business retention requirements.
• Opt-Out: Withdraw consent for marketing communications at any time through unsubscribe links or direct contact.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyze site usage. You may disable or control cookies through your browser settings, though some features may be affected.

9. Third-Party Links

Our site may contain links to external websites not operated by us. We are not responsible for their privacy practices and encourage reviewing their policies before sharing personal data.

10. Children's Privacy

Our services are not directed to individuals under 14 years old. We do not knowingly collect personal data from children under 13. If discovered, such data will be deleted promptly.

11. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in practices, laws, or services. Significant updates will be communicated by posting the revised policy and updating the "Last Updated" date.

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12. Contact Us

If you have questions or concerns, please contact: