Welcome to Veltra Digital, a division of Veltra Digital Solutions, LLC ("Veltra Digital"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our services.

2. Information We Collect

To provide and improve our services, we collect various types of information, including:

• Personal Information: Information such as your name, email address, phone number, billing and payment details, and any other information you provide when creating an account or placing an order.
• Usage Data: Technical data about your interaction with our services, including IP address, device type, browser type, operating system, pages visited, and time spent on our website.
• Cookies and Tracking Technologies: Small data files and similar technologies used to track website usage and enhance user experience. You can manage your cookie preferences in your browser settings.

3. How We Use Your Information

Veltra Digital uses your information for the following purposes:

• Service Provision: To manage your account, process payments, deliver the requested services, and provide customer support.
• Communication: To send you important service-related updates, security alerts, and, with your consent, promotional communications.
• Improvement: To analyze service usage and improve our offerings, website functionality, and customer experience.
• Security and Fraud Prevention: To detect, prevent, and respond to fraudulent or unauthorized activities and ensure the security of our services.

4. Sharing Your Information

We do not sell your personal information. However, we may share your data in the following circumstances:

• Trusted Service Providers: We may share your information with third-party vendors who assist in operating our business, such as payment processors, hosting providers, and email services. These providers are obligated to keep your information confidential and use it only as necessary.
• Legal Obligations: We may disclose your information when required by law or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you if such changes occur.

5. Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data will be retained only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

6. Customer Support

Veltra Digital provides customer support through multiple channels, including email and Discord. We strive to respond to support requests within 24 hours, prioritizing critical issues that affect service availability.

7. Your Rights

You have rights regarding your personal data, including:

• Access: Request a copy of your personal information we hold.
• Correction: Request updates or corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal or business retention requirements.
• Opt-Out: Withdraw consent for marketing communications at any time by following unsubscribe links or contacting us directly.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website traffic. You may control or disable cookies through your browser settings, but this may affect functionality.

9. Third-Party Links

Our website may contain links to third-party sites not operated by us. We are not responsible for their privacy practices and recommend reviewing their policies before sharing personal information.

10. Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If discovered, we will delete such data promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices, legal requirements, or services. We will notify users of significant changes by posting the updated policy and revising the "Last Updated" date.

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12. Contact Us

For questions or to report violations, please contact: