Acceptance of these terms
These Terms of Service govern your access to and use of veltradigital.com and any information, materials or enquiry facilities made available through it. By using this website you agree to these terms. If you do not agree, please do not use the site.
The website is operated by VELTRA DIGITAL SOLUTIONS, trading as Veltra Digital, with its registered office at IFZA Business Park, Building A2, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, Postal Code 342001.
Website use and the client relationship
This website is informational. Nothing on it constitutes an offer capable of acceptance, a binding commitment to provide services, or professional advice on which you should rely without further consultation.
Services are provided only under a separate written agreement, proposal, statement of work or order form signed or otherwise accepted by both parties (an "Engagement Agreement"). Where an Engagement Agreement conflicts with these terms, the Engagement Agreement prevails for that engagement.
Our services are offered to businesses and to individuals acting in a business capacity. They are not offered to consumers.
Permitted and prohibited use
You may view, download and print pages from this website for your own internal business evaluation. You must not:
- copy, republish, resell or systematically extract content from the site, including by automated scraping, without our written permission;
- attempt to gain unauthorised access to the site, its infrastructure or any connected system, or probe, scan or test its security;
- introduce malicious code, or use the site in a way that damages, disables or impairs it or interferes with another user;
- submit false, misleading or unlawful information through our contact form, or use it to transmit unsolicited commercial messages;
- use the site or its content for any unlawful purpose or in breach of any applicable law, sanctions regime or export control.
We may suspend or restrict access to the site, in whole or in part, where we reasonably believe these terms have been breached.
Intellectual property
All content on this website, including text, design, layout, graphics, logos, the Veltra Digital name and mark, source code and compiled assets, is owned by us or licensed to us and is protected by intellectual property laws. No right or licence is granted to you except as expressly set out in these terms.
Ownership of work produced under an engagement is governed by the relevant Engagement Agreement. Our standard position is that, upon full payment of all sums due, the client receives ownership of or a perpetual licence to the specific deliverables created for them, while we retain ownership of our pre-existing materials, frameworks, methodologies, internal tooling and general know-how, together with a licence to use those materials in other engagements.
Client responsibilities
Where we are engaged to provide services, delivery depends on your timely cooperation. You are responsible for:
- providing accurate information and the access, assets and approvals we reasonably require, within agreed timeframes;
- the legality, accuracy and substantiation of all product claims, pricing, offers, testimonials and other content you supply or approve;
- holding all rights and licences necessary for any material you provide to us, including images, video, music, trade marks and third-party content;
- compliance of your products, business model and website with the laws of every market in which you sell, including consumer protection, labelling, advertising, tax and distance-selling rules;
- maintaining your own accounts with advertising, ecommerce, payment and marketing platforms, and keeping your own privacy policy, terms and consent mechanisms current and accurate;
- final review and approval of campaigns, creative and site changes before they go live, where approval rights have been reserved to you.
Third-party platforms and dependencies
Our services operate on and alongside third-party platforms, including advertising networks, ecommerce platforms, payment providers, analytics tools and marketing applications. We do not control those platforms. Their policies, pricing, algorithms, approval decisions, outages, feature changes and enforcement actions are outside our control and may materially affect results.
We work to keep client activity within platform policies as published from time to time, and we decline instructions that would breach them. We cannot, however, guarantee that a platform will approve a given advertisement, account, asset or domain, or that it will not restrict or disable an account. Accounts, pages, pixels, domains and data assets used in an engagement remain the property of the client unless otherwise agreed in writing.
No guarantee of results
Digital marketing and ecommerce performance depend on many factors we do not control, including product-market fit, pricing, margin structure, inventory, seasonality, competition, platform behaviour and macroeconomic conditions.
Unless an Engagement Agreement expressly states otherwise, any forecast, projection, benchmark, case example or illustrative figure we provide is an estimate for planning purposes only. It is not a promise, warranty or guarantee of revenue, return on ad spend, conversion rate, ranking, traffic volume or any other outcome.
Fees, payment and expenses
Fees, billing cycles, currencies and payment terms are set out in the applicable Engagement Agreement. Unless stated otherwise, fees are exclusive of value added tax, sales tax and other applicable taxes, which are payable in addition at the prevailing rate.
Advertising spend, platform subscriptions, application licences, stock media, third-party tooling and similar pass-through costs are the client's responsibility and are paid by the client directly to the relevant provider unless we have agreed otherwise in writing.
We may suspend services on overdue accounts after notice, and may charge interest on late payment at the rate permitted by applicable law.
Confidentiality
Each party may receive non-public information belonging to the other, including commercial terms, financial data, product roadmaps, customer data, source code, campaign performance and strategy. Each party agrees to protect such information with at least reasonable care, to use it only for the purposes of the engagement, and to disclose it only to personnel and contractors with a need to know who are bound by equivalent obligations. These duties survive termination and do not apply to information that is public through no fault of the receiving party, independently developed, lawfully received from a third party, or required to be disclosed by law.
Disclaimers
This website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all representations, warranties and conditions not expressly stated in these terms, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.
We do not warrant that the site will be uninterrupted, timely, secure or error free, or that content is complete or current. Links to third-party sites are provided for convenience and do not constitute endorsement; we are not responsible for their content or practices.
Limitation of liability
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
Subject to that, and to the fullest extent permitted by law, we will not be liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business or opportunity, loss of goodwill, loss or corruption of data, or for any indirect, special or consequential loss, however arising.
Our total aggregate liability arising out of or in connection with your use of this website is limited to the equivalent of one hundred United States dollars. Our liability in connection with a paid engagement is governed by the applicable Engagement Agreement and, in the absence of a stated cap, is limited to the fees paid by the client to us for the services giving rise to the claim in the three months preceding the event.
Indemnity
You agree to indemnify us against claims, losses, liabilities and reasonable costs arising from your breach of these terms, your misuse of the website, or any content, product claim, asset or instruction you supply or approve that infringes a third party's rights or breaches applicable law or platform policy.
Suspension and termination
We may suspend or withdraw access to this website at any time without notice. Termination of a paid engagement is governed by the applicable Engagement Agreement. Provisions which by their nature should survive termination, including those on intellectual property, confidentiality, disclaimers, liability and governing law, will survive.
Governing law and disputes
These terms, their subject matter and their formation are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates, without regard to conflict of law rules. The courts of Dubai, United Arab Emirates have exclusive jurisdiction over any dispute arising out of or in connection with these terms, save that we may seek injunctive relief in any competent court to protect our intellectual property or confidential information.
Before commencing proceedings, each party agrees to raise the matter in writing and to attempt in good faith to resolve it through senior-level discussion for a period of thirty days.
General
These terms, together with any applicable Engagement Agreement, constitute the entire agreement between us regarding the website and supersede previous understandings on that subject. If any provision is held unenforceable, the remainder continues in full force. A failure to enforce a provision is not a waiver of it. You may not assign your rights under these terms without our written consent; we may assign to an affiliate or successor in connection with a reorganisation or sale of the business. Neither party is liable for delay or failure caused by events beyond its reasonable control. Nothing in these terms creates a partnership, joint venture, agency or employment relationship. There are no third-party beneficiaries.
Changes to these terms
We may update these terms to reflect changes to our services, the law or our operations. The current version is always published at https://veltradigital.com/terms/ with the revision date shown at the top. Continued use of the website after an update constitutes acceptance of the revised terms.
Contact
Legal notices and general enquiries: hello@veltradigital.com
Postal address: VELTRA DIGITAL SOLUTIONS, IFZA Business Park, Building A2, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, Postal Code 342001